By clicking agree button below, you had agree with our terms of service.

  1. After payment there will be no return of item. Price is as is given. Any wholesale back order once agreed upon and paid there will be no cancellation. We will ship it next day and there is window of cancellation during 18 hours before shipment. And after shipped we do not accept claims and dispute.
  2. You will be given a tracking number of the package we send you.
  3. Any damage and losses in regards to and during shipment is not agarwoodindonesia’s liability.
  4. Tax and duty is on buyer’s, we cannot be liable on your tax and duty.
  5. We will document prior shipping to assure safety of your package.
  6. We assure you our artwork quality and purity.