Dear Buyers
Welcome to our store
We are giving these information for you agarwood enthusiast so you can shop at our store comfortably.
- How long The goods will arrive ?
- We use FEDEX and EMS . Standard time of arrival for each goods around 3-7 days with Postal Service or FEDEX.
- We accept paypal, moneygram and western union. For large scale order we accept wire transfer with 60% advance payment non refundable. For paying with paypal please add 4% of you total transaction since paypal charge us on that amount.
- If I go for large scale order what should I do?
- Please email us : info@agarwoodindonesia.com or call us at +6281563324470 , we will be glad to help you up.
- Can I return my purchased goods?
- Yes, as long as there are defects such as impurity.
- How do you return my money if I return your goods?
- If small scale we shall send it by paypal. But for large scale order we expect you come in person or via email or by phone to discuss this matters.
- For large order (5 tolas and above ) we need you to give us advance payment (60% of total purchase and non refundable) . We do not stock much, only samples available since we use on order system. So if you want big orders please notify us first within 2 or 3 weeks before placing an order. Please give us detailed information. Expected delivery time 1-2 months depending on raw material availability.
- Sample purchase are most welcome, at 3 ml size.
Salatiga, October 2011
Regards
agarwoodindonesia.com
Tags: agarwood indonesia FAQ
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